A Qantas Flight Attendant Career Gives You a Ticket To See The World
Qantas flight attendant jobs are in high demand for those in Australia, New Zealand and other locales as well, and the company is continuing to grow with new aircraft orders and delivery of some of those orders (namely the new A380) and is always looking for new valuable additions. The second oldest airline in the world, with a history dating back to 1920, Qantas is also Australia's largest and most prominent domestic and international carrier.
Qantas the Airline is known as the spirit of Australia, and if you’ve not seen their recent TV ad see if this pulls on the heart strings and makes you proud to be an Aussie and even more so if you are a Qantas Flight Attendant. If you’re from anywhere other than Australia click the play button anyway.
You’ll see some great diversity in the land we call home and here a song that Qantas has used in various forms and locations over many years.
Working with Qantas
Qantas is a large airline and organisation, with over 35,000 employees and serving 42 countries and 173 destination cities. As mentioned, they are the largest domestic and international carrier for Australia and have built a reputation as a premier long distance carrier, as you could imagine would be necessary for an airline flying internationally based from Australia!
They are also one of the most respected brands in Australia period, regardless of industry. Qantas the logo is also widely recognised around the world. Thanks in part to ‘Rain Man’ the movie with Dustin Hoffman and Tom Cruise in 1988.
Qantas is only one of two airlines in the world to be listed amongst the top five in the Skytrax World Airline Awards for the past six years. They take pride in the many amenities they provide for passengers, and of course their high level of service.
When you work as a Qantas flight attendant you will receive a wide array of benefits. These include a high level of paid vacation, reduced travelling expenses, a wide array of other discounts, health and well-being programs, maternity and paternity leave programs, childcare, and much more. They are looking to maintain a diverse group of employees, and the premium is always on safety. Qantas also provides opportunities for continued training, development and growth.
Qantas Flight Attendant Basics
A Qantas flight attendant has to place a premium on customer service, attention to detail and safety and being personable and friendly. The airline wants to make a lasting impression for their customers, and it will be the flight attendants who impart that spirit, friendliness, compassion and attentiveness.
You can be based from a variety of cities, mostly in Australia. However, you can also be based from Auckland or Wellington in New Zealand, and you could even be based from London. Where you are based will in large part determine the kinds of routes that you will be working. You can either be involved with international flights based from Australia, based from the UK or based from New Zealand. Or you can be domestic within Australia, or regional Australia.
There are some basic requirements that you have to fulfil to be a Qantas flight attendant. These actually vary depending on the exact lines you are applying to work for as detailed above, however here are some basic details that can familiarise yourself with what may be expected:
Customer service and safety focused
Adaptable, caring and friendly
Appreciative and sensitive to cultural diversity, and those with special needs
Well trained, having passed the training program in which dealing with emergencies, assisting passengers in surprise and dangerous conditions and more are tested
Attentiveness to hygiene, personal care and cleanliness; and in good health and fitness
Minimum of 18 years old with a height between 163 and 183 cm
Willingness to relocate
Australian permanent residency with an unrestricted passport (for those based from the UK a valid passport with a right to live and work in the UK is required, and for those based in Australia, New Zealand or Australian permanent residency with a passport is required)
Multilingual employees are always at an advantage, and having experience in food and beverage service is a plus as well
Senior First Aid Certificate, Responsible Service of Alcohol Statement of Attainment and other requirements and documentation that can be obtained or trained for
If you meet these basic requirements then you can undergo the recruitment process to become a Qantas flight attendant - that is if you're based out of Australia where the process is more thorough, regimented and competitive. This process requires you supply your passport, photo ID and birth certificate and you'll be greeted with group activities, safety overviews, panels, presentations and more.
It's a day-long procedure split into two halves, and you make it to the panel interviews after making it past initial assessments.
I had a friend go to the first assessment and they reported that it was gruelling. At first they were seated around tables at 5 or 6 to a table with some 10 or 12 tables in the room. After the introduction from the very senior Qantas flight attendant they had to introduce themselves to each other at the table.
All the time they were under the watchful eye of the recruiter/interviewer who was an ex Qantas Flight Attendant of many years.
The group was then asked to work through a scenario and come to a conclusion within a given time frame; again under watchful eye.
This is where step 2 of the - AFAA 3 step system - ‘Your Guide to Group Interviews’ looks at those same activities used by Qantas in that very session use to expose your initiative, team work and communication abilities.
Most importantly it explains how to avoid being a victim of this interview process.
Yes that was the role of the observing ‘ex Qantas Flight Attendant’ taking copious notes on everyone. Just how good was everyone’s initiative, team work and communication abilities.
Here’s a massive tip: It’s not the outcome it’s the process!
Fortunately my friend got through this session but none the less it was very disappointing for some who appeared to have no idea as to what was going on. In reality this could be termed a game. I could title this bonus to your package as, ‘Your Guide To Group Interview Games’ and be totally accurate in description because that’s what it is, a game. In reality, it’s worse because it’s a game you have to act.
Here’s a second tip: Not every interviewer is an ex Qantas Flight Attendant or HR person with interviewing experience so yes, there are times when you have to act and portray.
If you survive the rest of the day which incidentally presented with difficult customer scenarios that you had to ‘act out’ (and again you were under observation as to how you handled this) you were advised you'll receive an update on the status of your application within six weeks.
After that should it be good news, you'll be contacted again and will need to pass security checks and obtain the other certifications and requirements that are integral for employment. These certifications, clearances and requirements have to be paid for out of your own pocket, although if you make it this far in the process the only thing preventing you from being employed will be the failure to get them, so they are essential and worthwhile.
Qantas Flight Attendant Routes, Destinations, Aircraft and More…
Qantas flies to 173 cities within 42 countries. They fly 5,300 domestic Australia flights per week in 59 different cities. The Jetstar line which is the low cost operation of Qantas has 170 weekly domestic flights in New Zealand as well. In terms of international flights, there are more than 900 flights per week.
Qantas has several different lines, including Qantas, QantasLink and Jetstar, each serving a different sect of the market. As of the time of this writing, they have a total of 246 aircraft in their fleet. Their line-up includes Boeing aircraft including 747, 767, 737 and 717 models, Airbus aircraft including the A380 A330 and A320, and also the Bombardier Dash 8 and Bombardier Q400. The most prominent in the fleet are the Airbus A320 with 42 planes and the Boeing 737-800 with 41 planes.
More information on Qantas Flight Attendant jobs and career availability with every other airline on this web site can be obtained via the Flight Attendant Careers Airline News Ezine.
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